"We don't just stop your phone from ringing anymore. Now we actually make decisions, for example, whether a call is urgent."
-Allan Fromm, President of Answer Plus, Inc.
Call Center Customer Acquisition
Sales opportunities are taking the calls generated by your marketing literature or other correspondence, such as surveys, mailings, product recalls, or meeting announcements. Our award winning, courteous and effective customer service representatives warmly track your leads and process your inbound fulfillment needs.
Inbound Call Center
Answer Plus, Inc. specializes in dedicated inbound calls for all of your outsourced call center needs.
- Catalog orders
- Technical & Product Support
- Literature Fulfillment
- Product Recalls
- Meeting Registration
- Surveys
Catalog Sales
Our inbound call center customer service representatives are expert at recognizing and maximizing sales and service opportunities. The customer service representatives assigned to your account will be trained to up-sell or cross-sell your specific product lines.
Interactive Voice Response (IVR)
This interactive technology enables your callers to access information independent of operators. Information may be acquired via touch-tone phone, voice prompt, or Advanced Speech Recognition (ASR) solutions. Answer Plus will assign your project a toll-free telephone number and set up a user-friendly menu structure.
Web- Based Customer Care
We will chat with your customers when they visit your site, or they can select our Web Callback, and request a phone call back at a certain time they choose. We can also enter orders into your shopping cart and process credit cards. With Web Collaboration, we can interact with your customers through VoIP to up sell and cross-sell your products.
Concierge Services
Customers can call Answer Plus's representatives for assistance in finding their way to a destination. For instance, a customer might call to obtain directions to a local restaurant. In many cases, our representatives research a destination's location when given only sketchy information is given by the caller.
