eCommerce Websites
Medical
Answer Plus provides valuable answering and messaging services to medical professionals. Our customer service representatives answer each incoming call promptly and relay the information appropriately. Healthcare professionals need to be able to entrust their patients to responsible and knowledgeable people.
Business
Answer Plus provides valuable answering and messaging services to many businesses of medical professionals. Our state-of-the-art call center provides easy-to-script message forms to assure that we get all the information you require and deliver messages promptly to your cell phone, home, pager, via fax, Internet, email or voicemail. You can be assured that your messages will be taken accurately and a professional, friendly customer service representative will greet your callers.
Food Manufacturers
A major focus of our business is service to the food industry with reliable order taking services. When perishables are at stake, accurate ordering saves money.
Car Rental
Answer Plus provides concierge service to a major rental car company. Their customers through call Answer Plus's customer service representatives for assistance. For instance, a customer might call to obtain directions to either a specific address or to a location such as a restaurant. In many cases, our representatives research a destination's location when given only sketchy information is given by the caller.
Computer Software/ Tech Support
Our operators provide technical support for computer software and systems vendors. We can be your off-hours helpdesk.
Mail-Order catalogs
Our training and quality assurance programs ensure that your orders are handled professionally and reliably and according to your instructions and policies - on a 24/7 basis.
eCommerce Websites
Add value to your investment in your company's website by increasing sales and customer satisfaction through outsourced Internet-customer service. Customers visiting your website can now have voice- or text-based conversations with our representatives via the Internet without leaving your website. When customers have trouble with the shopping cart we can help them checkout, effectively reducing your abandoned cart rate. Answer Plus.com representatives can "push" web pages to your customers and help them navigate through your site, or take them on a pre-scripted virtual tour of your company.
