"Every call a live performance." is more than a slogan. It is our measure of success and the object of our business.

"We had a record of 7011 calls for Week of April 26 - May 2"

Our Quality Assurance Program is one of the best in the industry. We emphasize accountability and teamwork throughout our organization, enforcing stringent performance standards.

The Answer Plus, Inc. team are a notch above the competition. Our candidates must speak English as their native language. Many of our operators and managers are college graduates. We conduct references and criminal background checks of all our employees.

Our performance goal is to answer 80% of all phone calls received within 20 seconds, or by the third ring. We utilize unique statistical software to project the number of operators necessary for this performance level. We then schedule sufficient staff to meet this goal.

"Average Call Traffic per Hour per Day based on past three weeks"

The performance of team members is monitored by our managers on a daily basis. With our advanced technology, you are even given the option of rating an operator's performance.

We generate customized reports of daily, weekly, and monthly performance metrics, such as average sales amount per order, operator efficiency, and whether overall sales targets were met. We then reinforce lessons learned from the performance monitoring and statistical reports collected.

The processes used to initiate and conduct a new project are as follows:

• Hire highly-qualified people, as required
• Establish the new project's operating parameters and performance goals
• Assign new 1-800 or other toll free phone number(s) for the project
• Create script libraries for the project
• Train operators for the project, to include the specific sales practices requested and processes to assurance of client confidentiality. We do joint training with customers to train their agents and ours.
• Establish team structure, to include dedicated operators and a team project manager, as needed.
• Monitor performance of Answer Plus's employees, and clients can review archived calls or monitor calls in real-time as an add-on service.
• (Report of sales results and CSR's performance)
• Update script libraries to incorporate lessons learned through team's interaction with customers
• Conduct team meetings to fine-tune approaches and reinforce lessons learned.